Simple Welcome Kit Ideas
When you visit a town, a city or an attraction for the first time it is always nice to see the visitors “welcome center”.
At this center, you can get things such as a map, clear directions to interesting local sites, and other useful visitors tips such as where to get a good meal.It can really remove the learning curve for getting to know the area quickly.
With this in mind, what do you do to welcome your clients & potential customers?
Specialty restaurants have employees who greet guests and asks “Have you been here before?” If the answer is yes, they get seated with the regular menu. If the answer is no, they get the menu and a special welcome for visiting and explains what to expect so that they are not caught off guard and can sink into the culture that they offer.
As a service provider you can provide a welcome package that explains more about your services.
This can be mailed or downloaded as a PDF. Some items you can include to remove the learning curve of getting to know you can be:
- A welcome letter
- Account set up instructions
- Copy of engagement contract
- How we do things here sheet
- What to expect sheet
- How to connect sheet
- List of all your service offerings or relevant products
- Relevant tax information
- Ways to connect with you online
- How to recommend us sheet
- In case of emergency sheet
- FAQ’s sheet
- Engagement overview
What ever you choose to welcome your visitors remember that this is what sets the tone to working with you.