People will never forget how you made them feel.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. –Maya Angelou
The impact we can make on our clients and customers is done through how we treat them more than what we can offer them. As you interact with customers and clients, try and leave them with a feeling of:
“This person really values my business.”
“This person is comfortable to work with and I enjoy coming here.”
“This person’s enthusiasm brightens my day every time I see them.”
“This person makes me excited to be in business with them. I can’t wait to see what we can accomplish together.”
We can get a positive message across and help our clients remember how they have felt when they are with us by focusing more on why we came into our business in the first place. We wanted to share something with the world.
We aren’t selling our products to robots. We’re dealing with real people and even in the sometimes cold world of business, we still need to convey warmth and kindness, something that every human needs.